A high-performing network of partners with a shared vision for excellence

To meet the diverse relocation needs of our worldwide clients and their employees, we manage a robust, independent global supply chain of service providers who share our core values, embody our guiding principles, and pride themselves on elevating the mobility experience.

Our approach is focused on selecting the best and most appropriate combination of self-delivery, supply partner services and technical solutions to deliver you an exceptional service at maximum value. This will continue to evolve and deliver value over time.

Rigorous standards of service

At Clearview Consultancy our supply chain management starts with a rigorous assessment of supplier credentials, using Altius Vendor Assessors, who are renowned specialists in supplier assessment. This process provides an increased level of visibility of environmental, health, safety and quality competencies and financial health.

We use this method to evaluate suppliers to ensure they are:

• Financially sound and able to fulfil their obligations in respect of delivery, warranty, on-going service.
• Capable and competent to provide the goods or service required.
• Reputable and ethical       
• Understanding and compliant with all relevant legislation
• Focused on minimizing the impact of their goods/services on the environment driving to net zero.
• Adequately insured for events that might be attributable to their goods/services.

Management of partners

Our supply chain partners enjoy the closest working relationships with our operational teams and interact with us using a range of technology interfaces designed around the most convenient workflows for supply chain operatives. At the outset of a new relationship, partners are given a full induction on our processes receiving written ‘Protocol Packs’, on-line user guides and web based or face-to-face training on the contract systems and procedures.

Our Project Lead will be the partners primary point of contact for day-to-day operations and will audit and inspect supplier work to ensure that they comply with any contractual requirements on quality, health and safety, environmental or legislative obligations.

Skills, Experience and Vetting

Our team are responsible for ensuring that all supplier personnel have the right level of skills and qualifications to undertake the work and will ask to see validation and records to satisfy this requirement. Vetting requirements may vary across the project depending upon who our partner’s personnel encounter. Where required, we will ensure that individuals hold the necessary security clearance.

Contract Flow Down

All contract terms and conditions will be flowed down from the project to the supply chain. This will include the service specification and the contract KPI’s.  We will warrant and demonstrate to you that all sub-contractors carry adequate insurance.

Review meetings and reporting

Our Project Lead will meet with the supplier’s management and onsite management formally to review past performance and look forward to future events. Formal minutes will be taken to record performance and actions. A scorecard will be issued to inform our procurement department, who manage our supplier relationships at a strategic and senior level through the Altius system.

At a company level, our procurement team consistently drive service improvement, monitoring KPIs by supplier. Our supplier scorecards clearly detail performance against several pre-agreed parameters. This informs all parties on what is working well and conversely areas for improvement and enables both parties to focus on specific improvements for the benefit of our clients.

Issue Resolution Approach

The procurement department will support the project team on significant performance and contractual breaches and are able to collate and escalate issues to a senior level within the supplier’s organisation.

In the first instance we will work with the partner to improve performance through the use of an improvement action plan. If performance levels do not improve the procurement team will provide additional support and escalate within the supplier’s organisation. Terminating a supplier will only be considered once all efforts have been made to work with the supplier to improve performance.